A weekly column for accountants on the conversations they've been avoiding.
Jun 16, 2026
You got a quote wrong... You know you got it wrong... And you've decided to pay for it yourself rather than say something to your client.
Jun 9, 2026
Nobody can remember which tier gets the 24-hour reply.
Jun 2, 2026
a firm owner says her clients will never go paperless — then admits, in the same breath, some of them will. Here's what to do with that gap.
May 26, 2026
On the client you grit your teeth through but can't justify firing.
May 19, 2026
You gave them your cell to be helpful. Now you can't get it back.
