Jul 14, 2026
I still believe the boundary is the service. I just had the order wrong.
Jul 7, 2026
She's raised her oldest client twice in eight years. She still charges him half of what the work costs.
Jun 30, 2026
So what are we actually protecting when we won't hold the line?
Jun 23, 2026
Why stop at 2 tiers, when we can explore just having ONE?!
Jun 16, 2026
You got a quote wrong... You know you got it wrong... And you've decided to pay for it yourself rather than say something to your client.
Jun 9, 2026
Nobody can remember which tier gets the 24-hour reply.
Jun 2, 2026
a firm owner says her clients will never go paperless — then admits, in the same breath, some of them will. Here's what to do with that gap.
May 26, 2026
On the client you grit your teeth through but can't justify firing.
May 19, 2026
You gave them your cell to be helpful. Now you can't get it back.
May 12, 2026
A firm owner can't bring himself to charge for the "quick" consulting. Here's why he doesn't have to anymore.